Our system calculates the Estimated Time of Arrival for your customers. Each job has a tracking link that you can embed into your email and SMS templates. When a job is placed, a confirmation email is sent to your customer and part of that confirmation email can be a link to the tracking page. On the tracking page, we include ETA time.
How is the ETA time calculated
- Once a driver accepts a job, the system will optimize the route based on all jobs currently assigned to the driver, and based on that, the customer’s job will be added to the driver’s route.
- Based on route optimization, ETA is calculated, taking into consideration all jobs of that driver, and current traffic on the road (via Google Maps API).
- For each stop of the driver (pickup OR delivery points), a predefined per-stop time is added to the estimation (by default, it is 3 minutes for each stop, but this can be configured in the driver APPs).
- The resulting ETA estimation is then displayed on the tracking page.